FAQs

You can now pre-order for and secure a delivery slot for Christmas & New Year's Eve delivery.

Items with a Christmas Shop badge are only available for delivery from the 8th December.

We recommend pre-ordering as soon as you can. Last year we sold out of delivery slots for Christmas and New Years Eve way in advance of our last order dates.

Please note we are adding to our Christmas range, if you secure your delivery slot we can always add additional items to the same order (by 15th December).

We have limited delivery slots available over the festive period, and last year we sold out before our cut-off date so we recommend pre-ordering to avoid disappointment.

The last date that we will accept Christmas orders (delivery on the 21st - 23rd December) is Wednesday 15th.

We have limited delivery slots available over the festive period, and last year we sold out before our cut-off date so we recommend pre-ordering to avoid disappointment.

The last date that we will accept orders for New Year's Eve (delivery on the 30th or 31st December) is Monday 20th.

Our Christmas delivery dates will be between 21st - 23rd of December. 

Our New Year's Eve delivery dates will be on the 30th or 31st of December. We recommend delivery on the 30th December. 

All deliveries will be fulfilled via our trusted partners DPD & DHL

For amendments to your existing order, please get in touch with our team athome@thewrightbrothers.co.uk 

Any amendments or cancellations for Christmas and New Year's orders will not be accepted after 15th December.

All orders are subject to our terms & conditions.

Please do take some time to consider the day you want to serve your seafood ahead of ordering, and follow use by dates for best quality.

All items delivered on the 21st - 23rd will stay fresh to serve on Christmas Day. If you would be happy to take delivery of your seafood earlier, here are some options:

Our smoked fish, caviar and frozen items have longer use by dates making them perfect to stock up on ahead of Christmas and in our hampers.

Our delicious fresh fish (except Dover Sole & Turbot) can be put in the freezer on the date it is delivered to you. Simply defrost in the fridge to to enjoy as you wish over Christmas.

Cooked shellfish like our whole lobster can also be frozen to enjoy at a later date.

Live shellfish (oysters, mussels and clams) must not be put in the freezer.

For best quality some of the items in our Fruits de Mer/Shellfish boxes are delivered frozen and some fresh. Please follow your use-by dates as listed on each of your products. 

If you receive a Christmas delivery (21st - 23rd December) your items have been packed to keep until Christmas day. If you have any difficulty or questions about storage please get in touch and we can recommend the best approach: athome@thewrightbrothers.co.uk 

Please store all fresh and live items in the refrigerator until use. If not consuming immediately, please continue to store any frozen items in the freezer. Simply defrost frozen items in your fridge overnight.

Please enjoy your oysters before the labelled best before date or up to 11 days before the 'packed on' date. Do not consume oysters that have opened up significantly.

Oysters should be stored in the refrigerator up to this date. Please do not store oysters in the freezer.

Oysters delivered on the 20th December or before will not be suitable to consume on Christmas Day.

To ensure that the oysters are live and fresh during transit, we can only deliver them completely closed. Due to health and safety regulations we are also prohibited from opening the boxes that they are supplied in.

Shucking oysters is a simple skill and an opportunity to make some mess and have some fun! Follow along with our simple video on 'How to shuck your oysters here'. 

There are many different factors that may impact the availability of fresh seafood, this could be due to bad weather conditions, seasonality, different boats landing and unprecedented demand in the current circumstances. 

However, our dedicated team will make every effort to ensure that all products on your order are sourced fresh, if we are unable to do so for any reason, we will replace it with an alternative fresh or frozen product.

Unfortunately, we can’t accept orders via email or telephone. Ordering online is simple, it should only take a few minutes! If you have any issues and for the quickest response please contact us via our live chat.

Please apply your discount code during the checkout process. On mobile you will find the discount box above the payment fields. On a desktop computer you will find the discount code box on the same page where you enter your personal details.

Please click on the black live chat icon at the bottom of this website. Alternatively please email athome@thewrightbrothers.co.uk

We are happy to make amendments or cancellations 3 days before your nominated delivery date, in line with our terms & conditions.

Please email athome@thewrightbrothers.co.uk with your order number and any changes.

After 3 days, your order will have already been places with our suppliers so we are unable to make further changes or accept cancellations.

Please note if we are running a site wide discount other additional offer codes may not work, please email athome@thewrightbrothers.co.ukwith the discount code and we will apply your offer manually. Any other issues with discounts please do email us and we will aim to resolve this.

Yes, on the bag page you will be asked to add a gift message. There's no extra charge for this. We will print this out for you and add to the box for delivery.

We only offer next day delivery on selected items Tuesday - Friday. These items are clearly labelled with the green speedy van icon.

Only these items can be ordered for next day delivery, please check you don't have any non-next day items in your bag.

Our minimum order value is £35 with a delivery fee of £10.

Orders over £50 qualify for FREE delivery.

We currently deliver across UK mainland via our trusted delivery partners: DPD and DHL.

Please note at this time, we do not deliver to Channel Islands, Scottish Highlands & Islands.

We deliver 5 days a week from Tuesday – Saturday across UK Mainland. We don't deliver on Sunday or Monday.

We offer Next Day Delivery on selected items with orders placed before 12pm on Tuesday to Friday

After 12pm our order turnaround is 2 days (order cut off time is midnight). Please click here for more information on deliveries.

You will receive a notification by DPD of your 1 hour delivery window on the morning of your chosen delivery date. We recommend downloading the free DPD delivery app to receive real-time updates and manage your delivery conveniently. Download the app here.

We don’t currently offer the option of selecting a delivery slot/time. You will however receive an email notification on the day of your delivery from DPD with a 1 hour delivery window. Please make sure you are able to receive your order. You can provide delivery instructions on checkout.

We recommend downloading the free DPD delivery app to receive real-time updates and manage your delivery conveniently. Download the app here.

On the day of delivery you will receive an email to let you know your 1 hour delivery window via DPD. We recommend downloading the free DPD delivery app to receive real-time updates and manage your delivery conveniently. Download the app here.

You will be able to contact DPD directly using the app. However, for any further concerns, you can contact via email athome@thewrightbrothers.co.uk

We recommend downloading the free DPD delivery app to receive real-time updates and manage your delivery conveniently. Download the app here.

However, we advise that someone is in during the delivery hours. DPD can leave your delivery in a safe place (and ideally out of the sunshine) but this is not advised and we will not be held responsible if anything happens to your delivery. Please follow the instructions on your DPD email if you would like to change the location of your delivery.

When you place your order with us, please add any 'delivery instructions' in the box at checkout. You can find this on the first page of the checkout process.

We vacuum pack all our fresh fish making it super convenient for immediate use or transferring to the freezer. If you have chosen any frozen items we will pack with food safe gel packs to keep the contents super cold. This will all be contained in an easily recyclable cardboard box

Deliveries made will have a thermally insulated bag and dry ice within the cardboard box to maintain your fish in perfect condition.

Yes, we practice sustainable sourcing. We feel it is our responsibility as a business to help preserve and enhance the health of our oceans and encourage responsible aquaculture, to ensure that future generations will continue to enjoy eating fish and seafood. Read more.

The majority of our fish is sourced via the South West coast through our experienced wholesale team based at Brixham Market. We support local fishermen and pride ourselves on knowing exactly where all our fish comes from, right down to the boat that landed it that day.

We vacuum pack all our fresh fish making it super convenient for immediate use but it can also be transferred to your freezer. Whilst you cannot beat the great taste and texture of really fresh fish, we would recommend freezing if you are not planning on eating it within a few days.

We don't offer our oysters shucked as it would shorten the use by date and make them harder to transport. We sell oysters knives online for shucking your oysters at home. If it's your first time watch this quick 'how to shuck oysters like a pro' video click here.

Yes, your oysters will come packaged in a dozen box which can easily be stored in your fridge. No need to remove them from this.

Please enjoy your oysters before the labelled best before date, or up to 11 days before the 'packed on' date.

Do not consume oysters that have opened up significantly.

After opening the packet, occasionally, some mussels may appear open and assumed dead. However, this is not the case and is quite common with MAP pack live shellfish. Simply just fully submerge the mussels in cold clean tap water for 5-10 minutes after opening and they will soon start to close. Please then drain and discard any broken mussels or mussels that remain open.