FAQs

Unfortunately, we can’t accept orders via email or telephone. Ordering online is simple, it should only take a few minutes! If you have any issues and for the quickest response please contact us via our live chat.

Please apply your discount code during the checkout process. On mobile you will find the discount box above the payment fields. On a desktop computer you will find the discount code box on the same page where you enter your personal details.

Please click on the black live chat icon at the bottom of this website. Alternatively please email athome@thewrightbrothers.co.uk

We are happy to make amendments or cancellations 3 days before your nominated delivery date, in line with our terms & conditions.

Please email athome@thewrightbrothers.co.uk with your order number and any changes.

After 3 days, your order will have already been placed with our suppliers so we are unable to make further changes or accept cancellations.

Our minimum order value is £30. Please note that once your discount code is applied you must have a final basket value of £30+. For 20% off please check out with £38 and for 10% please check out with £34. If you are experiencing any other issues with discounts please email us athome@thewrightbrothers.co.uk and we will aim to resolve this.

Yes, on the bag page you will be asked to add a gift message. There's no extra charge for this. We will print this out for you and add to the box for delivery.

We only offer next day delivery on selected items Monday - Friday when ordered by midday. These items are clearly labelled with the green speedy van icon.

Only these items can be ordered for next day delivery, please check you don't have any non-next day items in your bag.

Our minimum order value is £30 with a delivery fee of £4.95.

All orders over £40 qualify for FREE delivery.

We currently deliver across UK mainland via our trusted delivery partners: DPD.

Please note at this time, we do not deliver to Channel Islands, Scottish Highlands & Islands.

Please note that some university accommodation receptions will not accept perishable food deliveries. Due to higher security in these buildings, the DPD driver is unlikely to be able to deliver to the apartment/room front door. Please check with reception before you order and are present to receive the delivery as unfortunately, we cannot be liable for failed deliveries arising from access difficulties at student accommodation buildings.

We deliver 5 days a week from Tuesday – Saturday across UK Mainland. We don't deliver on Sunday or Monday.

We offer Next Day Delivery on selected items with orders placed before 12pm on Monday to Friday. We also offer Pre-12 Delivery on orders placed Monday – Saturday at an extra cost. ***Please note, we are
currently not offering this delivery service online however, if you require a delivery by midday, please call our customer service line and the team will be happy to assist you: athome@thewrightbrothers.co.uk / 020 3855 5300 ***

After 12pm our order turnaround is 2 days (order cut off time is midnight). Please click here for more information on deliveries.

You will receive a notification by DPD of your 1 hour delivery window on the morning of your chosen delivery date. We recommend downloading the free DPD delivery app to receive real-time updates and manage your delivery conveniently. Download the app here.

We don’t currently offer the option of selecting a specific delivery slot/time, (but you can select a pre 12.00 delivery at checkout ***please note this service is currently unavailable at the checkout but can be arranged by contacting customer service***). You will however receive an email notification on the day of your delivery from DPD with a 1-hour delivery window. Please make sure you can receive your order. You can provide delivery instructions at checkout.

We recommend downloading the free DPD delivery app to receive real-time updates and manage your delivery conveniently. Download the app here.

On the day of delivery you will receive an email to let you know your 1 hour delivery window via DPD. We recommend downloading the free DPD delivery app to receive real-time updates and manage your delivery conveniently. Download the app here.

You will be able to contact DPD directly using the app. However, for any further concerns, you can contact via email athome@thewrightbrothers.co.uk

We recommend downloading the free DPD delivery app to receive real-time updates and manage your delivery conveniently. Download the app here.

However, we advise that someone is in during the delivery hours. DPD can leave your delivery in a safe place (and ideally out of the sunshine) but this is not advised and we will not be held responsible if anything happens to your delivery. Please follow the instructions on your DPD email if you would like to change the location of your delivery.

When you place your order with us, please add any 'delivery instructions' in the box at checkout. You can find this on the first page of the checkout process.

We have recently introduced a new free recycled packaging service, where we currently accept the following items to be returned back to us after your home delivery: Freezer bags (ifood), Gel packs and Honeycomb box inserts. 

All you need to do is collect a minimum of two orders worth of packaging and send it back to us in one box (please remove the yellow food label and use a suitable sized box, even if it is not one of our own, to return the packaging). Our packaging returns scheme has been carefully planned to be as convenient and environmentally friendly as possible. It is uneconomical to send back any less than two deliveries worth of orders.

Please ensure that all packaging is clean when returning, so we have the best chance of reusing/recycling it.

How to Return:

To return your packaging using Collect+, you will only need to follow two simple steps. First, print off and attach a shipping label to your box. Then once your box has been labelled and sealed you can drop it off at one of the 7000 Collect+ stores around the country.

1. Download your label here:  https://www.clicksit.com/wrightbrothers/

2. Locate your nearest drop off point here: https://www.collectplus.yodel.co.uk/store-locator?v=2

We vacuum pack all our fresh fish making it super convenient for immediate use or transferring to the freezer. If you have chosen any frozen items we will pack with food safe gel packs to keep the contents super cold. This will all be contained in an easily recyclable cardboard box

Deliveries will have a thermally insulated bag and frozen gel packs within the cardboard box to maintain your fish in perfect condition.

Yes, we practice sustainable sourcing. We feel it is our responsibility as a business to help preserve and enhance the health of our oceans and encourage responsible aquaculture, to ensure that future generations will continue to enjoy eating fish and seafood. Read more.

The majority of our fish is sourced via the South West coast through our experienced wholesale team based at Brixham Market. We support local fishermen and pride ourselves on knowing exactly where all our fish comes from, right down to the boat that landed it that day.

We vacuum pack all our fresh fish making it super convenient for immediate use but it can also be transferred to your freezer. Whilst you cannot beat the great taste and texture of really fresh fish, we would recommend freezing if you are not planning on eating it within a few days.

We don't offer our oysters shucked as it would shorten the use by date and make them harder to transport. We sell oyster knives online for shucking your oysters at home. If it's your first time watch this quick 'how to shuck oysters like a pro' video click here.

Yes, your oysters will come packaged in a dozen box which can easily be stored in your fridge. No need to remove them from this.

Please enjoy your oysters before the labelled best before date, or up to 11 days after the 'packed on' date.

Do not consume oysters that have opened up significantly.

After opening the packet, occasionally, some mussels may appear open and assumed dead. However, this is not the case and is quite common with MAP pack live shellfish. Simply just fully submerge the mussels in cold clean tap water for 5-10 minutes after opening and they will soon start to close. Please then drain and discard any broken mussels or mussels that remain open.