FAQs

Ordering online is simple, It should only take a few minutes, but if you have any issues or would prefer to order over the phone, please call our customer service team 08.30-16.30 Monday to Friday. We are not able to take orders via email.

Please apply your discount code during the checkout process. On mobile you will find the discount box above the payment fields. On a desktop computer you will find the discount code box on the same page where you enter your personal details.

Please click on the live chat ‘HELP? icon at the bottom of this website. Alternatively
please email athome@thewrightbrothers.co.uk
or call 020 3855 5300

We are happy to make amendments or cancellations 3 days before your nominated delivery date, in line with our terms & conditions.

Please email athome@thewrightbrothers.co.uk with your order number and any changes.

After 3 days, your order will have already been placed with our suppliers so we are unable to make further changes or accept cancellations.

Our minimum order value is £50. Please note that once your discount code is applied you must have a final basket value of £50+. If your discount is 10% please check out with £56 in your basket. If you are experiencing any other issues with discounts please email us athome@thewrightbrothers.co.uk and we will aim to resolve this.

Yes, on the cart/your bag page you will be asked to add a gift message. There's no extra charge for this. We will print this out for you and add to the box for delivery.

We only offer next day delivery on selected items Monday - Friday when ordered by 1pm. These items are clearly labelled with the green speedy van icon.

Only these items can be ordered for next day delivery, please check you don't have any non-next day items in your bag.

Our minimum order value is £50

All orders over £50 qualify for FREE delivery.

Pre 12pm service
available from £5 (weekdays) or £17.50 (Saturday).

We currently deliver across Great Britian via our trusted delivery partners: DPD.

Please note at this time, we do not deliver to Channel Islands, Scottish Highlands & Islands.

Please note that some university accommodation receptions will not accept perishable food deliveries. Due to higher security in these buildings, the DPD driver is unlikely to be able to deliver to the apartment/room front door. Please check with reception before you order and are present to receive the delivery as unfortunately, we cannot be liable for failed deliveries arising from access difficulties at student accommodation buildings.

We deliver 5 days a week from Tuesday – Saturday across Great Britian. We don't deliver on Sunday or Monday.

We offer Next Day Delivery on selected items with orders placed before 1pm on Monday to Friday. We also offer Pre-12 Delivery on orders placed Monday – Saturday at an extra cost.

After 1pm our order turnaround is 2 days (order cut off time is midnight). Please click HERE for more information on deliveries.

You will receive a notification by DPD of your 1 hour delivery window on the morning of your chosen delivery date. We recommend downloading the free DPD delivery app to receive real-time updates and manage your delivery conveniently. Download the app HERE.

We don’t currently offer the option of selecting a specific delivery slot/time, (but you can select a pre 12.00 delivery at checkout). You will however receive an email notification on the day of your delivery from DPD with a 1-hour delivery window. Please make sure you can receive your order. You can provide delivery instructions at checkout.

We recommend downloading the free DPD delivery app to receive real-time updates and manage your delivery conveniently. Download the app HERE.

On the day of delivery you will receive an email to let you know your 1 hour delivery window via DPD. We recommend downloading the free DPD delivery app to receive real-time updates and manage your delivery conveniently. Download the app HERE.

You will be able to contact DPD directly using the app. However, for any further concerns, you can contact via email athome@thewrightbrothers.co.uk

We recommend downloading the free DPD delivery app to receive real-time updates and manage your delivery conveniently. Download the app HERE.

However, we advise that someone is in during the delivery hours. If we are unable to get hold of you and there are no delivery instructions provided, your parcel may be left in a safe place. We will not be held responsible if anything happens to your delivery. Please follow the instructions on your DPD email if you would like to change the location of your delivery.

When you place your order with us, please add any 'delivery instructions' in the box at checkout. You can find this on the first page of the checkout process.

Please check through all the packaging thoroughly as our frozen food pouches often get mistaken for extra padding and some small or fragile items may be wrapped in brown paper. If you are certain something has been missed, get in touch with customer services and we will check our packing room cameras to see what went wrong. We will be happy to arrange a redelivery or refund for any missing items.

We vacuum pack all our fresh fish making it super convenient for immediate use or transferring to the freezer. If you have chosen any frozen items we will pack with food safe gel packs to keep the contents super cold. This will all be contained in an easily recyclable cardboard box

Deliveries will have a thermally insulated bag and frozen gel packs within the cardboard box to maintain your fish in perfect condition.

Yes, we do — and it’s something we care deeply about.

We’re committed to offering the highest quality seafood
while doing our part to protect the oceans. We believe it’s our responsibility
to support sustainable fishing and responsible aquaculture, so future
generations can continue to enjoy seafood too.

Here’s how we make that happen:

• Where possible, we source from day boats, working with local fishermen who use low-impact methods. This means fresher fish for you, and a smaller footprint for the planet.

• We embrace seasonal and regional catches, including lesser-known species that help support smaller vessels and reduce pressure on overfished stocks.

• We’re always monitoring industry guidelines and reviewing our practices to make sure we’re doing things the right way — for the environment, our suppliers, and our customers. Read more.

The majority of our fish is sourced via the South West coast through our experienced wholesale team based at Brixham Market. We support local fishermen and pride ourselves on knowing exactly where all our fish comes from, right down to the boat that landed it that day.

Yes! Most of our fresh seafood is absolutely fine to freeze on the day it arrives. Just pop it in your freezer as soon as you can to lock in the freshness.

A few things to keep in mind:

Some of our Chef-made dishes and select products arrive frozen (we’ll always say so on the product page). These can go straight back into the freezer when your delivery turns up.

If something has already been frozen and thawed, it shouldn’t be frozen again — just check the individual listing to be sure.

Top tip: label it with the date before freezing.

We don't offer our oysters shucked as it would shorten the use by date and make them harder to transport. We sell oyster knives (age-Restricted Item) online for shucking your oysters at home. If it's your first time watch this quick 'how to shuck oysters like a pro' video click HERE.

Yes, your oysters will come packaged in a dozen box which can easily be stored in your fridge. No need to remove them from this.

Please enjoy your Oysters within 3 days of receiving them or up to 12 days from the ‘packed on’ date printed on the box. 

Do not consume oysters that have opened. Oysters must be alive (tightly closed) when shucked and consumed.

After opening the packet, occasionally, some mussels may appear open and assumed dead. However, this is not the case and is quite common with MAP pack live shellfish. Simply just fully submerge the mussels in cold clean tap water for 5-10 minutes after opening and they will soon start to close. Please then drain and discard any broken mussels or mussels that remain open.

In the Fridge on Kitchen Towel

For optimum results, remove the seafood from its packaging and place it on a plate lined with a few sheets of kitchen towel. Cover loosely with cling film and leave to defrost in the fridge for 12–24 hours.

This method gently thaws the fish while drawing out excess moisture, helping to
protect its delicate texture and ensure the highest quality.

In the Fridge in Vacuum Pack

If short on time or fridge space, you can
defrost the seafood in its original vacuum packaging. Simply snip off one
corner of the pack and position it over a bowl or tray to allow any liquid to
drain away.

Under a Cold Tap

In a rush? Keep the seafood sealed in its packaging and run it under a steady stream of cold water only – never warm or hot.

Make sure the packaging is fully intact, as direct water contact can compromise
flavour and texture by washing away natural oils and aromas.

It’s our way of thanking you for shopping with us. Earn points on every order and
redeem them for discounts on future purchases.

Simply create an account at checkout or via our website or click HERE. If you've previously ordered with the same email, your past points will be credited once your account is activated.

Earn 1 point for every £1 spent (excluding delivery & discounts).

Get bonus points through exclusive promos, referrals, and more.

Log into your account and head to the Rewards section to view your balance and redeem points at checkout.

Points Discount

100 pts = £10 off

200 pts = £20 off

300 pts = £30 off

You’ll see your available points and redemption options during checkout. Minimum order values may apply to use rewards. Your basket must contain £80, £90 or £100+ to use 100, 200 Or 300 loyalty points.

Yes,points are valid for 12 months from the date they’re earned. Unused points will
expire automatically.

Loyalty points cannot be used alongside other promo codes unless explicitly stated.

No, points have no cash value and are non-transferable.

You can view your points and rewards status by logging into your account and visiting the Rewards section.

You'll receive your eGift card via email and when you're ready to make a purchase, go to the checkout page. Enter the gift card code in the Gift Card/Discount Code box then the amount will be applied to your total.

Open the email from Rise.ai and it should show your greetings card then click ‘see your gift’ this will revel your code and the amount you have been gifted. You can always check back to the email to get your current eGift Card balance.

eGift cards are emailed and should be in your inbox within a few hours.

No, the balance will remain on your eGift card if you use it within a 12-month period. The balance on your eGift card will expire if it is not used within 12 months.

Not yet, this is something that we are working on but in the meantime for restaurant gift vouchers click HERE and eGift cards to spend online on our At Home range click HERE

The balance of your eGift card will expire if it is not used within 12 months. We reserve the right to cancel your eGift card if we suspect it is being used fraudulently or in breach of these Terms and Conditions.

Contact customer services and at the time of reporting it lost we can cancel the eGift card and transfer the balance onto a replacement eGift card.

No. Refunds will not be given for the purchase of eGift cards. You are also unable to exchange your eGift card for cash.