Delivery Surcharge

• FREE delivery on all orders £40+ (a £5 surcharge may apply for our premium festive delivery days)
• Minimum order value £30 (£4.95 delivery surcharge)
• Next Day Delivery on selected items Monday - Friday
• Pre-12 Delivery on orders placed Monday - Saturday (from £7.50 delivery surcharge)
• All deliveries will be made between 8am & 7pm (unless Pre-12 Delivery is selected)
• Choose your delivery day up to 8 weeks ahead (Tuesday – Saturday)

We deliver 5 days a week from Tuesday – Saturday across Great Britain

All deliveries will be made via our trusted delivery partner, DPD . Please note at this time, we do not deliver to the Channel Islands, Isle of Wight, Scottish Highlands & Islands or Northern Ireland. Recyclable insulated boxes and ice packs are used to ensure our products stay cool and arrive in perfect condition.

We also offer a 2 day delivery turnaround from Sunday - Thursday (order cut off time is midnight). Please refer to the table below for more information.

All deliveries are usually made between 8am & 7pm, (unless Pre-12 Delivery is selected) so we suggest you arrange delivery a day in advance of any special events as we cannot guarantee an early delivery. Please note that DPD will provide an approximate 1 hour delivery slot in advance to help ensure safe delivery. It is important NOT to request a different delivery day via DPD, once your order is dispatched.

On rare occasions your parcel may be delayed by 24 hours. Our insulated boxes will keep the products in perfect condition for up to 48 hours, although various factors can effect this. we can not provide refunds or replacements for delayed orders unless the quality of the product has been compromised. If you have any concerns once your delivery has arrived, please contact customer services. If your parcel arrives damaged, please report this within 48 hours of delivery via email including a photo to athome@thewrightbrothers.co.uk

It’s a great idea to download the free DPD delivery app. It helps to conveniently manage all your deliveries and provides enhanced tracking and real time updates, you can also upload a photo of your house or ‘what3words’ location, which is particularly helpful if you live in a very rural area or your address ever causes confusion. Download the app here.

You can also advise DPD to leave your parcel with a neighbour, which we strongly advise if you are not going to be in at the time of delivery. Once the parcel has been delivered and proof of delivery photo has been posted, the security of your parcel becomes your responsibility. We are not liable for parcels stolen from your property after this point.

The driver may not knock or ring your doorbell. The way couriers deliver parcels has changed in recent years and although we would prefer all drivers knocked, many now don’t, and we are unable to make them. You should receive a text or email when your parcel is delivered, please look out for this as it is the most reliable form of delivery notification. If you live in a building with a communal foyer/entrance hall, your parcel may be left here so it is important to be on-hand to collect it as soon as you receive your delivery notification.

Ordering online is simple, it should only take a few minutes, but if you have any issues or would prefer to order over the phone, please call our customer service team 08.30-16.30 Monday to Friday. We are not able to take orders via email.