A letter to the industry

Please double check that your address details are correct in your order confirmation email. This is the most common cause of failed deliveries and we are unable to offer a refund if your parcel can not be delivered due to an address error. Our website will make address suggestions for your convenience, but these MUST be checked and overwritten if incorrect. If you pay using Apple Pay, Paypal or Google Pay etc, these faster payment apps will automatically use the delivery address registered on the app, which may be different from your intended shipping address. We are not able to amend delivery addresses/re-route parcels once dispatched from our depot so please get in touch ASAP if you notice any errors in your order confirmation.

• FREE delivery on all orders
• - Minimum order value £50
• - Next Day Delivery available (restrictions may apply) Monday - Friday
• - Pre-12 (1pm Scotland) Weekday delivery option available - £5 (£17.50 on Saturday)
• - All deliveries will usually be made between 8am & 7pm (unless Pre-12 Delivery is selected)
• - Choose your delivery day up to 8 weeks ahead (Tuesday – Saturday)

We deliver 5 days a week from Tuesday – Saturday across Great Britain

All deliveries will be made via our trusted delivery partner, DPD . Please note at this time, we do not deliver to the Channel Islands, Isle of Wight, Scottish Highlands & Islands or Northern Ireland. Recyclable insulated boxes and ice packs are used to ensure our products stay cool and arrive in perfect condition.

Next Day Delivery

• - Orders placed before 1pm Monday to Friday
• - Only items marked with a 

Pre-12 Delivery (available to select at checkout)

• - Deliveries Tuesday - Friday = £5
• - Deliveries Saturday = £17.50

All deliveries are usually made between 8am & 7pm, (unless Pre-12 Delivery is selected) so we suggest you arrange delivery a day in advance of any special events as we cannot guarantee an early delivery. Please note that DPD will provide an approximate 1 hour time slot in advance to help ensure safe delivery. It is important NOT to request a different delivery day via DPD, once your order is dispatched.

On rare occasions your parcel may be delayed by 24 hours. Our insulated boxes will keep the products in perfect condition for up to 48 hours from dispatch (orders are dispatched around 16.30 the day before your delivery date), although various factors can effect this. we cannot provide refunds or replacements for delayed orders unless the quality of the product has been compromised. If you have any concerns once your delivery has arrived, please contact customer services. If your parcel arrives damaged, please report this within 48 hours of delivery via email including a photo to athome@thewrightbrothers.co.uk

It’s a great idea to download the free DPD delivery app. It helps to conveniently manage all your deliveries and provides enhanced tracking and real time updates, you can also upload a photo of your house or ‘what3words’ location, which is particularly helpful if you live in a very rural area or your address is difficult to find. Download the app here.

You can also advise DPD to leave your parcel with a neighbour, which we strongly advise if you are not going to be in at the time of delivery. Once the parcel has been delivered and proof of delivery photo has been posted, the security of your parcel becomes your responsibility. We are not liable for parcels stolen from your property after this point.

The driver may not knock or ring your doorbell. The way couriers deliver parcels has changed in recent years and although we would prefer all drivers knocked, many now don’t, and we are unable to make them. You should receive a text or email when your parcel is delivered, please look out for this as it is the most reliable form of delivery notification. If you live in a building with a communal foyer/entrance hall, your parcel may be left here so it is important to be on-hand to collect it as soon as you receive your delivery notification.

Ordering online is simple, it should only take a few minutes, but if you have any issues or would prefer to order over the phone, please call our customer service team 08.30-16.30 Monday to Friday. We are not able to take orders via email.