Eating Out & Staying Safe
Dear friends, family & loyal guests,
We’ve been working hard behind the scenes to ensure we provide a safe space for our team members to work and guests to eat out and enjoy themselves, we will therefore only be opening Wright Brothers Borough Market and Battersea from 9th July. We will keep you updated when we decide to open our other restaurants.
We have limited the number of bookings we take to ensure your safety and we will not be serving drinks in the bar. We will be offering a reduced menu of Mediterranean inspired seafood plates alongside our classics including oysters and shellfish platters.
OUR RESERVATION POLICY
Please take some time to familiarise yourself with our new booking policy. We take the safety of our staff and guests extremely seriously and are trying our best to keep things as normal as possible however, you will notice some changes.
We kindly ask that if you or anyone in your household have any symptoms Covid-19 or have tested positive in the last 14 days that you cancel your reservation and stay at home. We are taking bookings inside our Borough Market restaurant and have installed screens in the restaurant for your safety. Due to social distancing measures we will have limited tables available so please book in advance. Our outdoor seating in the market has now closed.
We request that you make your reservation online and avoid calling or emailing unless essential. Bookings are highly recommended (especially at Borough Market) and will be prioritised, walk-ins will be accommodated where possible. When making a reservation at 8pm or later, please bear in mind that we are required to close our restaurants by 10pm, so all tables will be required to finish in line with the curfew.
Please be aware that limits on the number of people you can see socially have changed. When meeting friends and family you do not live with (or have formed a support bubble with) you must not meet in a group of more than 6, indoors or outdoors (children count within the group of 6). All bookings are therefore limited to a maximum of up to 6 people at Battersea and Borough Market. We will have to be strict on dwell times, to allow for a thorough cleaning between all sittings and there is a cover charge of £10 per person if you no-show on the day or cancel with less than 12 hours notice (card required at time of booking).
We kindly ask that children are supervised and seated at the table at all times.
Please arrive promptly at the time of your booking to ensure that we have enough time to sanitise each new table and avoid a queue forming. We will hold your table for 10 minutes and will release it automatically after this time. We will also be encouraging all guests to complete our online Test & Trace form in-line with government guidelines. Your data will not be used for any other purposes (unless you also opt-in to our marketing communications) and will be deleted after 21 days.
UPCOMING OYSTER MASTERCLASSESS
Due to government guidelines we unfortunately will not be hosting our Oyster Masterclasses for the time being. As soon as this changes we will email everyone who was booked onto a class to rearrange.
OUR HEALTH & SAFETY POLICY
Full and thorough training of all employees on essential hygiene, physical distancing and appropriate risks associated with operating in a Covid-safe workplace.
Mandatory daily staff Covid briefings and hand washing every thirty minutes.
Conducting a health assessment for all employees prior to every service and isolating any staff member showing symptoms.
The restaurant layout adapted to ensure physical distancing throughout.
A traffic system in place, to avoid unnecessary close contact with our floor staff or other guests
All menus and napkins are single use, disposable, made with compostable material
We have reviewed our service procedures to ensure we maintain our normal high levels of service, yet visit tables less often, with individual members of staff allocated to your table where possible
We will be using contactless payments only to prevent handling of cash
Tables will be disinfected and reset in-between each new booking
Anti-viral sanitisers used throughout the restaurant
Entry hand sanitising points available for each guest. Please regularly wash and/or sanitise your hands throughout your visit
We ask that you refrain from visiting our restaurants if you are displaying any symptoms of COVID-19.
Thank you for your support and loyalty – we look forward to seeing you soon.
The Wright Brothers Team