Our New Year's Eve delivery dates are now open.
- New Year's delivery will be: 30th & 31st December, last order date 1pm 27th December (or until delivery slots are booked up). Items delivered on 30th will be good to consume on New Year's Day
We recommend ordering as soon as you can, as last year our delivery slots filled up way ahead of our last order dates.
If you need to amend an existing New Year's Eve order please let us know by Sunday 15th December. We will not accept any amendments to orders placed past this date so please do your best to ensure you don't forget anything.
Please note: our Festive Fruits De Mer is not available for delivery for New Year’s Eve. We have three New Year hampers or our Luxury Seafood Box for you to order.
There are many factors that may impact the availability of our seafood, including bad weather and issues with transport. While we will make every effort to deliver our exact specification, we may be forced to make replacements with a similar or better quality item. Rest assured we will always inform you if we have to make any changes.
TIP: Pre-Order your Christmas and New Year food delivery NOW to avoid disappointment as our slots are filling up fast.
Enjoy exclusive news & offers including 10% off on your first order.
Please double check that your address details are correct in your order confirmation email. This is the most common cause of failed deliveries and we are unable to offer a refund if your parcel can not be delivered due to an address error. Our website will make address suggestions for your convenience, but these MUST be checked and overwritten if incorrect. We are not able to amend delivery addresses/re-route parcels once dispatched from our depot.
We deliver 5 days a week from Tuesday – Saturday across Great Britain
All deliveries will be made via our trusted delivery partner, DPD . Please note at this time, we do not deliver to the Channel Islands, Isle of Wight, Scottish Highlands & Islands or Northern Ireland. Recyclable insulated boxes and ice packs are used to ensure our products stay cool and arrive in perfect condition.
Next Day Delivery
Pre-12 Delivery (available to select at checkout)
All deliveries are usually made between 8am & 7pm, (unless Pre-12 Delivery is selected) so we suggest you arrange delivery a day in advance of any special events as we cannot guarantee an early delivery. Please note that DPD will provide an approximate 1 hour time slot in advance to help ensure safe delivery. It is important NOT to request a different delivery day via DPD, once your order is dispatched.
On rare occasions your parcel may be delayed by 24 hours. Our insulated boxes will keep the products in perfect condition for up to 48 hours from dispatch (orders are dispatched around 16.30 the day before your delivery date), although various factors can effect this. we cannot provide refunds or replacements for delayed orders unless the quality of the product has been compromised. If you have any concerns once your delivery has arrived, please contact customer services. If your parcel arrives damaged, please report this within 48 hours of delivery via email including a photo to athome@thewrightbrothers.co.uk
It’s a great idea to download the free DPD delivery app. It helps to conveniently manage all your deliveries and provides enhanced tracking and real time updates, you can also upload a photo of your house or ‘what3words’ location, which is particularly helpful if you live in a very rural area or your address is difficult to find. Download the app here.
You can also advise DPD to leave your parcel with a neighbour, which we strongly advise if you are not going to be in at the time of delivery. Once the parcel has been delivered and proof of delivery photo has been posted, the security of your parcel becomes your responsibility. We are not liable for parcels stolen from your property after this point.
The driver may not knock or ring your doorbell. The way couriers deliver parcels has changed in recent years and although we would prefer all drivers knocked, many now don’t, and we are unable to make them. You should receive a text or email when your parcel is delivered, please look out for this as it is the most reliable form of delivery notification. If you live in a building with a communal foyer/entrance hall, your parcel may be left here so it is important to be on-hand to collect it as soon as you receive your delivery notification.
Ordering online is simple, it should only take a few minutes, but if you have any issues or would prefer to order over the phone, please call our customer service team 08.30-16.30 Monday to Friday. We are not able to take orders via email.
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